Enefit calls for abandoning paper invoices: digital invoices help save nature and reduce carbon emissions

Enefit urges its customers to abandon paper invoices and switch to digital invoicing methods to reduce their ecological footprint and make invoicing faster and more convenient.

‘Protecting the environment and conserving energy start with the small choices we make every day – giving up paper invoices is one of them,’ said Santa Tohver, Head of Estonian Market at Enefit. ‘If all our customers switched to digital invoices, we would save nearly two thousand kilograms of paper and the same amount of envelopes each year, not to mention the fuel used for delivery and the energy consumed throughout the entire process,’ noted Tohver.

Enefit sends out nearly 400,000 paper invoices a year. About 76,000 kWh of electricity is used for producing, printing and enveloping these invoices – the same amount of energy as is used in a year by households living in about 30 flats or 10 houses. In addition, transporting such a large number of paper invoices is estimated to consume between 150 and 250 litres of fuel.

Tohver emphasised that, alongside environmental and resource savings, the secure handling of customer data is equally important. ‘Invoices contain personal data and should not be disposed of in regular household waste. Paper invoices should be shredded or taken to a collection point for secure destruction. Choosing digital invoices is a safer alternative in this regard,’ said Tohver.

‘Please help your elderly relatives review their invoicing options as well,’ Tohver advised. The invoicing method can be changed in the Enefit self-service portal or by calling customer service at 777 4040. You can choose whether to receive your digital invoice by email or in the self-service portal. If you wish to receive an electronic invoice (e-invoice) directly to your bank, please contact your bank.