Eesti Energia is preparing for the implementation of support measures for autumn and winter

In addition to the energy support valid from 1 October to 31 March, the government is also developing a universal electricity service. Eesti Energia stands for these solutions being available to customers as easily as possible.

"As we saw last winter, the state support measures were beneficial. It is a pleasure to see that this year all household consumers of electricity and gas will again receive the same price compensation, regardless of their contract," said Agnes Roos , Member of the Management Board of Eesti Energia, acknowledging the government's aim to ensure the protection and price stability of consumers of energy. "Based on today's knowledge, electricity compensation will be 5 cents per kilowatt-hour, and domestic gas consumers will be reimbursed 80% of the price exceeding 8 cents per kilowatt-hour. Energy support will be shown in October bills that arrive in November, and customers do not have to do anything to get it," Roos added.

According to Roos, customers are turning to Eesti Energia with questions about the details of the universal service. "Unfortunately, we cannot answer the customers' questions yet, as the development of the content of the universal service is still ongoing at the government level. We only know the government's expectation that we would start providing the universal service on the market from 1 October," Roos explained. "We can promise our customers that we will provide more detailed information about the new service on our website as soon as we have it. We will certainly be giving advice as well on how it would be wise to behave in a wallet-friendly manner."

According to Eesti Energia, the planned universal service may not always be better than a current electricity contract and it is recommended that every customer review the terms and conditions of their existing contract before joining the universal service. According to the energy group, a large number of consumers will probably face the winter with a cheaper fixed price than the one offered by the universal service.

Customers whose fixed contract period is going to end in the coming months could already choose a long-term electricity contract today with a significantly cheaper price, on Roos's recommendation. "For example, our Fixed Plus package allows to plan your electricity costs 5-7 years in advance and secures an electricity price ceiling even if there are currently no state subsidies. This is the cheapest fixed-price contract that Eesti Energia offers," Roos added.

According to Roos, electricity in Fixed Plus comes from local renewable sources and is therefore an environmentally friendly choice. "The more people choose Fixed Plus, the more we can invest in renewable energy capacities and the cheaper the price of electricity will be in the future," she added.

Compared to a year ago, customers are significantly more active today and the number of calls to Eesti Energia's customer service has doubled. "Our goal is to be available to our customers. We have increased the number of service attendants and we will continue to do so, but the queue still tends to get long from time to time," explained Roos, according to whom the fastest way to get up-to-date information, sign a new contract or change an existing contract is on Eesti Energia's website